Results That Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
Paul D. Epstein, Paul M. Coates, and Lyle D. Wray with David Swain (Jossey-Bass, 2006)
Results That Matter presents the Effective Community Governance Model, which brings together valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers, civic reformers, and community leaders and activists will learn not only how to achieve one-time improvement in their organizations and communities, but also how to foster a continuous cycle of community renewal and improvement.
Results That Matter features examples and case studies from 30 communities and organizations across the country including self-improvement practices of effective communities; new roles for citizens, community leaders, and organization staff; Managing for Results cycles in use in organizations; and Governing for Results cycles in use in communities.
- Read Chapter 1 and get more information on Results That Matter
- Order the book from amazon.com (hardcover, paper, or kindle) or wiley.com e-book or paperback
Edited by Ron Bialek, President, PHF; John W. Moran, PHF Senior Quality Advisor; and Grace L. Duffy, PHF Quality Improvement Consultant (ASQ Quality Press, 2009)
This book, a collaboration between the Public Health Foundation (PHF) and American Society for Quality (ASQ), is an anthology written by experts in public health who are successfully meeting client needs, working together to maximize outcomes, and expanding their collaboration with community partners to encourage better health within neighborhoods, counties, and states. The following chapters were written by members of the Results That Matter Team:
Chapter 7: Leading and Lagging Indicators of Public Health and Public Health Assessment and Accreditation, by Alina Simone and Paul D. Epstein
Chapter 17: Community-Focused Performance Management, by Paul D. Epstein, Jennifer R. J. Frost, Lyle D. Wray, and Alina Simone
Chapter 18: Community Balanced Scorecards for Strategic Public Health Improvement, by Paul D. Epstein, Lyle D. Wray, and Alina Simone
- Learn more or order the handbook from the PHF Bookstore
Auditor Roles in Government Performance Measurement: A Guide to Exemplary Practices at the Local, State, and Provincial Level
Paul D. Epstein, Stuart S. Grifel, CIA, CGAP, and Stephen L. Morgan, CIA, CGAP, CGFM, CFE (Institute of Internal Auditors Research Foundation, 2004)
This guidebook was prepared especially for government audit practitioners interested in advancing their organizations’ contributions to improving performance measurement and performance management in the entities they serve. The guide includes 67 examples of auditors using the practices across the United States and Canada, and profiles of 25 government audit organizations featured in the book. It also describes the experience-based research methodology used to develop the Auditor Roles framework and includes observations on the state of the practice in the audit profession and in specific government audit organizations.
- Download a free copy from the Auditor Roles in Performance Measurement website
- Buy a print copy of the published book from The Institute of Internal Auditors Bookstore
GASB Reports and User Guide Co-authored by RTM Team Principal Paul Epstein
Part of the performance reporting series of the Governmental Accounting Standards Board
Government Service Efforts and Accomplishments Performance Reports: A Guide to Understanding
Paul Epstein, James Fountain, Wilson Campbell, Terry Patton, Kimberly Keaton (Governmental Accounting Standards Board, July 2005)
This GASB user guide takes the reader through the features of state and local government performance reports by asking a series of questions such as: Where should I begin? How can I find the information that most interests me? How can I tell what the government is trying to achieve and how well it is achieving it? No longer available online from GASB. Contact us to find out how to get a print copy.
Reporting Performance Information: Suggested Criteria for Effective Communication
James Fountain, Wilson Campbell, Terry Patton, Paul Epstein, and Mandi Cohn, with contributions from Mark Abrahams and Jonathan Walters (Governmental Accounting Standards Board, August 2003)
This report describes a set of criteria that state and local governments have used in preparing effective public performance reports, with numerous examples based on accumulated best practices from GASB research, citizen discussion groups, and other sources. The entire report is no longer available, but the core chapter describing each criterion with examples can be downloaded free from the “Auditor Roles in Performance Measurement” website here: “Chapter 6: Suggested Criteria” (PDF, 22.5 MB)
Report on the Government Accounting Standards Board (GASB) Citizen Discussion Groups on Performance Reporting
James Fountain, Wilson Campbell, Paul Epstein, and Brett Robinson (Governmental Accounting Standards Board, July 2002)
This GASB research report describes what citizens want from state and local government performance reports, and how they want to access the information, based on 19 citizen discussion groups held across the United States.
- Download (PDF) from GASB