The Results That Matter Team’s international experience has followed two tracks:
- International Development
- Performance Improvement of Multilateral Organizations (United Nations)
The Results That Matter Team’s signature methodologies, Effective Community Governance and Community Balanced Scorecards (CBSCs), and our CBSC variation for performance management, have helped international development clients make significant progress in reforming governance practices, improving resident engagement, and developing strategic management systems from scratch. We have worked with national, state, and local governments and NGOs abroad to help improve transparency, incorporate citizen feedback into policy making, create strategic plans, and strengthen performance management capabilities.
- Working through our partner the Public Health Foundation, we provided performance management system training to the national Department of Health and Social Affairs and the 4 state health departments of the Federated States of Micronesia. The project was supported by the U.S. Centers for Disease Control and Prevention (CDC).
- With our partner the Siberian Civic Initiatives Support Center (SCISC), we created a project funded by the Charles Stewart Mott Foundation to pilot Effective Community Governance (ECG) in Russia. We provided extensive ECG training and consulting to government and NGO leaders from six communities who implemented projects to improve their communities and reform their governance systems. The success of the initial two-year pilot led the Mott Foundation to fund us for another two years to support SCISC’s efforts to extend ECG to more Russian communities. This work was presented as part of the World Bank conference “Local Governance and Civic Engagement in Rural Russia” in 2007. The RTM Team has since developed and facilitated a Community Balanced Scorecard master class and train-the-trainer seminar for SCISC representatives from throughout eastern Russia.
- We provided seminars in Effective Community Governance in Kiev, Ukraine, hosted by the National Association of Regional Development Agencies (RDAs) and funded by the Mott Foundation, for leaders of RDAs and other NGOs throughout Ukraine. We also provided specialized support and assessment to RDA Donbass, a pioneer of citizen engagement in community improvement in Eastern Ukraine.
- We provided workshops on citizen engagement in social and economic development in four communities in Thailand and in Sumatra, Java, and Lombok Island communities in Indonesia, on tours for the U.S. State Department. The workshops used the citizen engagement roles of Effective Community Governance to guide participants in determining how to enable citizens to be stronger partners in community and public service improvement.
- Charles Stewart Mott Foundation
- Federated States of Micronesia
- Siberian Civic Initiatives Support Center
- National Association of Regional Development Agencies (Ukraine)
- Public Health Foundation
- U.S. Centers for Disease Control and Prevention
- U.S. Department of State
The United Nations has used our performance management services to study the productivity of professional services throughout the UN, and to make major improvements in the efficiency and effectiveness of the Department of General Assembly and Conference Management (DGACM) as well as its predecessor agencies. DGACM’s work—including translation, interpretation, document production, international committee staffing, and international meeting management—is crucial to maintaining a smooth cycle of work to keep the UN’s main multinational bodies, including the General Assembly and Security Council, functioning.
- For the Department of Administration and Management’s Management Advisory Services, we researched and wrote a study on ways to measure and improve the performance of UN professional staff, including hard-to-analyze professionals such as economists.
- We led a review of Conference Services performance, and then were re-engaged to train and facilitate staff improvement teams in an action project. Improvements achieved included better internal customer transactions and better teamwork to succeed with remote translation via the Internet for conferences away from UN duty stations, for increased efficiency and reduced costs.
- Our comprehensive study and facilitation of staff from duty stations in New York and Europe led the Department of General Assembly Affairs and Conference Services to reposition itself from a reactive service provider to an active facilitator of the total process of intergovernmental affairs, improve the timeliness and quality of its work, and turn chronic budget deficits of up to $28 million into surpluses.
- United Nations Department of Administration and Management
- United Nations Department of General Assembly and Conference Management (previously Department of General Assembly Affairs and Conference Services)