Community Balanced Scorecards to Meet Public Health Challenges
The webinar is 37 minutes.
This free webinar presents a powerful set of strategic management tools that have been growing in use in public health at the local, state, and national levels for health improvement planning, strategic planning, and making health improvement collaborations more effective. These tools also support public health accreditation preparation, quality improvement (QI), and performance management. People working in population or community health understand that no single organization can have sufficient impact on issues such as obesity, chronic disease prevention, access to care, or behavioral health. Yet, in most communities and states, efforts are fragmented, which undermines the improvements that could be achieved if the efforts of many organizations were robustly aligned. And health improvement partnerships that come together for health assessment or planning often find their energy dissipates when it comes to taking action. This webinar presents how Community Balanced Scorecard (CBSC) tools help public health officials and their partners meet these challenges, with examples from several states and communities.
- Introduction to Community Balanced Scorecards and CBSC strategy maps and how they can be used to improve alignment, collaboration, and implementation of state and community efforts to improve health.
- Strategy maps from state and local health departments and partnerships using CBSC tools for health improvement planning and implementation for a wide range of issues, as well as for strategic planning and accreditation preparation.
- How Community Balanced Scorecards build upon, integrate, and improve the use of other tools and frameworks such as quality improvement, performance management, and NACCHO’s Mobilizing for Action through Planning and Partnerships (MAPP).
- How CBSC-based health improvement plans and strategic plans align with the domains of the Public Health Accreditation Board, so implementation of the plans will also generate documentation for accreditation.
- Technology available to scale-up the use of Community Balanced Scorecards to many strategies and many partners.
- A step-by-step approach to getting started with CBSC, starting small, capturing value with the first step, and adding value for the community or state each step of the way.
Sample feedback from people who attended previous CBSC webinars:
“This CBSC is unique in its kind and a serious attempt to tackle the complexity of collaborations”
“This is an excellent presentation for any local public health agency wanting to move their MAPP process from theory to practice.”
“Excellent ‘outside the box’ thinking about how to use technology!”
“The whole presentation was useful. I especially liked the speakers who came across very well. Thank you again for an interesting presentation.”
“I liked your demonstrations of projects currently in action.”
“I especially appreciated the visual of an integrated planning and management system.”
Paul Epstein, Results That Matter Team leader, drew on extensive management and consulting experience and practice-based research to lead development of the Community Balanced Scorecard (CBSC) and Effective Community Governance (ECG), selected by the Public Health Foundation (PHF) as models to bring a new strategic community focus to public health quality improvement. He has assisted state and local health departments, medical reserve corps, hospitals, and community health partnerships across the country in using CBSC tools and in quality improvement. In addition to PHF, he has worked with ASTHO and NACCHO to assist state and local public health organizations, and has helped two NACCHO national programs, including MAPP, use CBSC tools for their own strategic plans. He received a Lifetime Achievement Award in performance measurement from the American Society for Public Administration, is co-author of three chapters on applying ECG and CBSC to public health in the Public Health Quality Improvement Handbook (PHF & American Society for Quality, 2009), and author or lead author of three books on public performance management, including Results That Matter (Jossey-Bass, 2006).