Results That Matter in Public Health

Please see the web pages linked below, as well as this one, for the many ways we assist state and local health departments, nonprofit hospitals, national public health organizations, and community health partnerships:

Public Health Department Accreditation Preparation

Our Community Balanced Scorecard (CBSC) tools, including strategy maps, are ideal for developing effectivge strategic plans and state or community health improvement plans, two of the three prerequisites of health department accreditation. What’s more, our tools are designed to align strategic plans and health improvement plans with the domains of the Public Health Accreditation Board (PHAB). So, when health departments implement actions and improvements based on their plans, they will also generate information they can use to document how they are meeting PHAB standards. For more, see:

Strategic Planning
Health Improvement Planning
Our 2011 APHA conference presentation: “Use CBSCs to Mesh Strategic Planning, Health Improvement Planning, and Accreditation“

Making Health Improvement Partnerships More Effective

Partnerships among many organizations are essential to improving health in a community, region, or state, but they create major challenges in aligning partners’ efforts to achieve results. We help leaders manage the complexity of collaborations, measure performance across organizations, and achieve a strategic focus on health outcomes. The strategic management systems we help health departmenrts and nonprofit hospitals develop can build upon tools they may already use, such as standards-based assessments, NACCHO’s MAPP process, and quality improvement. The Public Health Foundation selected our Community Balanced Scorecard (CBSC) and Effective Community Governance (ECG) methodologies as models to bring a new strategic focus to public health improvement. Our tools include strategy maps to clarify goals and communicate roles and purpose among collaborators; approaches for improving community engagement; community compacts to strengthen partners’ accountability for results, and comprehensive Communicty Balanced Scorecards to manage collaborative strategies. Our 2012 APHA conference presentation “CBSCs for Leading Collaborative Strategies to Achieve Community Health Outcomes” highlights several ways CBSC tools improve communication among partners and make collaborations more effective.

View Our Free Recorded Webinar

Community Balanced Scorecards to Meet Public Health Challenges

Read the FAQ

Frequently Asked Questions on Community Balanced Scorecards in Public & Community Health

Additional Resources

Strategic Accreditation Preparation (PDF) is a short piece describing how CBSC tools can be used to achieve two of the three prerequisites for public health department accreditation.
Improve Results for the Community and the Hospital While Meeting Affordable Care Act Requirements (PDF) briefly shows how CBSC tools can be used by hospitals and their community partners for these purposes, including examples involving community hospitals.
Community Balanced Scorecards for MAPP Communities describes how CBSC is well matched with MAPP, with links to more resources, including “Quick Guides” relating CBSC and MAPP and a free NACCHO webinar on how CBSC tools make MAPP more effective.
Quality Improvement Coaching (PDF) is a short piece describing our “Step-wise Quality Improvement (QI) Cycles” to help organizations use QI strategically for better results and our systemic performance management approach to deepen continuous learning and improvement.
Our 2012 APHA conference presentation: “CBSCs for Leading Collaborative Strategies to Achieve Community Health Outcomes“
Our 2011 APHA conference presentation: “Use CBSCs to Mesh Strategic Planning, Health Improvement Planning, and Accreditation“
Strategic Performance Management (PDF) briefly lists our range of services and shows locations of many of our recent public health projects.
Briefing paper (PDF) “Community Balanced Scorecards for Strategic Public Health Improvement,” by Paul Epstein and Alina Simone.
Community Health Strategy Management: Adding Value One Step at a Time (PDF) describes a step-by-step approach for implementing CBSC tools, enabling communities with limited resources to benefit from each step along the way without making a commitment in advance to building a complete system.
Community Balanced Scorecards for Collaborative Community Health Strategies: Program for Getting Started (PDF) describes an affordable way community health organizations can start gaining benefits from CBSC tools, with ways for communities to participate on their own, or as part of state or regional groups.
Three chapters by Results That Matter Team members in The Public Health Quality Improvement Handbook of the Public Health Foundation and American Society for Quality

Selected Clients

Alabama Department of Public Health
Association of State and Territorial Health Officials
Bergen County [New Jersey] Community Health Improvement Partnership
Cerro Gordo County [Iowa] Department of Public Health
Champaign-Urbana [Illinois] Public Health District
Cheshire Medical Center, Keene, New Hampshire
Delaware Division of Public Health
Gunnison County [Colorado] Department of Health and Human Services
Hunterdon County Health Partnership, New Jersey
Los Angeles County Public Health
National Association of County and City Health Officials
New York City Department of Health
New York State Department of Health
Oklahoma City County Health Department
Palm Beach County Health Department
Public Health – Dayton & Montgomery County, Ohio
Public Health Foundation
Osceola County [Florida] Health Department
Saint Clair County [Illinois] Health Department
Southern Nevada Health District (Clark County/Las Vegas)
Summit County [Ohio] Health District
Wood County [Ohio] Health Department