Major Roles |
How to Support Citizens and Strengthen Their Roles |
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Citizens as Stakeholders |
Help citizens organize and associate with each other close to home. |
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Ensure citizens have an opportunity to influence things they care about as stakeholders. |
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Citizens as Advocates |
Help citizens get technical and political help and find the “leverage” they need. |
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Help citizens “learn the way things work” in the community, and help them learn from each other to be effective advocates. |
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Citizens as Issue Framers
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Foster deliberative processes in which people listen to each other and make hard choices. |
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Ensure citizens are engaged early to set agendas, define problems, and identify solutions. |
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Encourage community centered, boundary crossing problem solving. |
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Citizens as Evaluators |
Provide support to make citizens’ assessments rigorous, credible, and useful. |
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Provide citizens with periodic reports of performance data on issues and services of concern to them. |
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Citizens as Collaborators
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Help citizens voice their opposition to get attention needed for compromise that respects their interest. |
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Help citizens recognize different stakeholder interests and think beyond opposition to forge effective compromises. |
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Organize opportunities for citizens to contribute to their community as co-producers. |
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Help citizens identify and leverage community assets (including themselves) to make limited investments go far. |
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Identify “sparkplugs” to energize community co-production projects, and support them in organizing the community. |
