We deliver consulting and training on site, or online to accomplish more on a limited budget. The Results That Matter Team offers consulting and training in four related fields of practice:
Performance Management & Quality Improvement for continuous improvement and accountability:
- Performance Measurement
- Quality Improvement
- Performance Budgeting and Decision Making
- Public Performance Reporting that Meets Guidelines of Standard Setters
- Performance Management Systems
Strategy Management that focuses everyone’s efforts on achieving desired results:
- Strategy Mapping
- Strategic Planning
- Balanced Scorecards
Community Balanced Scorecards to address important issues that cannot be resolved by one organization alone, while keeping all partners focused on the ultimate goal: measurable, sustainable improvements in public outcomes:
- Community Strategy Maps
- Community and Partner Scorecards
- Community Results Compacts
- Tools to Manage the Complexity of Collaborative Initiatives
Effective Community Governance to bring the community into public performance management and help organizations and communities become more effective at improving the quality of life:
- Effective Community Governance Model
- Citizen Engagement Roles to Focus More Energy on Community Improvement
- Community Indicators and Related Service Performance Measures
- Best Practices in Managing and Governing for Results