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Performance Management & Quality Improvement

Results That Matter Team members have been assisting public and nonprofit organizations in performance management and quality improvement for over 30 years, and have helped standard setters and professional organizations develop best-practice criteria and national policies.  Our consulting expertise includes, for example, quality and productivity improvement, performance measurement and improvement, performance budgeting, performance reporting, and performance management systems with feedback for organizational learning.  Our various training programs in performance management and quality improvement topics have been taken by thousands of managers and auditors from nonprofits and all levels of government in the U.S. and other countries, and the United Nations.  The RTM Team leader won the Harry Hatry Lifetime Achievement Award for Performance Measurement Practice from the American Society for Public Administration. The RTM Team is also on the Public Health Foundation's (PHF's) Quality Improvement and Performance Management consulting team. PHF posted our "Triple Loop Learning Model" integrating QI into performance management as a leading "performance management application in public health."

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