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Community Balanced Scorecards (CBSCs)

Public, private, and nonprofit organizations use balanced scorecards to map their strategy based on cause-and-effect assumptions, to align the entire organization behind that strategy, and to measure and improve strategic performance. They use balanced scorecards not just to manage for results, but to manage for strategic results that most advance their mission. A Community Balanced Scorecard can bring that power to an entire community by focusing on a state, regional, or community improvement strategy that involves multiple players such as citizens, government, nonprofits, and public-minded businesses. Balanced scorecards are about managing strategy; Community Balanced Scorecards combine the traditional approach with engagement of partners to enable faster, better progress toward desired community outcomes.

Our Community Balanced Scorecard (CBSC) methodology has adapted the balanced scorecard strategy map and added more tools to manage the complexity of collaborative efforts, communicate strategy to partners to help them find their roles, and help partners determine how to implement and measure their contributions toward the realization of the community’s vision.

Communities using the "Mobilizing for Action through Planning and Partnerships" (MAPP) framework for collaborative community health improvement have been finding that CBSC is a good fit for MAPP. Learn how CBSC is well matched with MAPP, and about opportunities to use CBSC tools with MAPP

Don't have the resources to commit in advance to a full system? CBSC tools can be used in a step wise fashion, with benefits for your community at each step.  Learn more (1-page PDF)

Project Highlights

View Free Recorded Webinar on CBSC

Read the FAQ

Frequently Asked Questions on Community Balanced Scorecards in Public & Community Health

Other Resources

Selected Clients